How to reach us
The fastest way is Telegram @skidonsupport or email support@skidon.shop. Support works daily from 8:00 to 22:00 Moscow time (UTC+3). We answer in Russian and English. To help us sort things out faster, include your order number and the recipient’s FACEIT nickname.
Seller details
| Seller | Ivan Alekseevich Martynov |
|---|---|
| Status | self-employed individual, Russian professional income tax payer |
| Taxpayer ID (INN) | 772348192045 |
| Address | 24 Arbat St., apt. 15, Moscow 119002, Russia |
| support@skidon.shop | |
| Telegram | @skidonsupport |
| Support hours | 8:00–22:00 Moscow time (UTC+3), daily |
Documents
English versions are translations for convenience; if the texts differ, the Russian versions prevail.
FAQ
How fast does support reply?
During working hours (8:00–22:00 Moscow time) we usually reply within a few minutes. Messages sent at night are handled in the morning.
How do I get a refund or a replacement?
Write to support with your order number. The terms are on the “Refunds and replacement” page.